Enabling Phone Calls
This article covers how to enable phone calls and update voicemail settings.
Link copiedOverviewLink copied
To enable phone calls, you will need to:
Complete your phone call onboarding (required). You only need to complete this process once, even if you have multiple locations or multiple phone numbers.
Transfer your phone number to Mangomint (optional). If you use a phone number outside Mangomint for phone calls, you can transfer (port) that number to Mangomint. Once you transfer your number, it will be used for:
Link copiedCompleting your phone call onboardingLink copied
To complete your phone call onboarding, open the Settings app and go to Business Setup > Phone Numbers.
Select Get Started to begin your phone call onboarding. You will need certain information about your business, including your business address (as listed on tax documents), EIN, etc.
Once you’ve submitted your information, it will be reviewed. The review process can take up to several days to complete. You will not be able to make or receive phone calls until the review process is complete.
During the review process, you can view the status of your onboarding in the Phone Calls Onboarding section.
Once the review process is complete and your onboarding is finished, phone calls will be enabled for all your locations and phone numbers. Learn how staff members can make and receive phone calls.
To see which staff members are available to make and receive phone calls, go to Business Setup > Phone Numbers > Manage settings > Staff Members.
Link copiedTransferring your phone number to MangomintLink copied
After completing your phone call onboarding, you can transfer your phone number to Mangomint if needed. If you use a phone number outside Mangomint for phone calls, you can transfer (port) that number to Mangomint.
Once you transfer your number, it will be used for:
Transferring your number to Mangomint will replace your current number in Mangomint. Once the transfer is complete, your previous number from Mangomint will no longer be available. Calls and text messages to your previous number will not be forwarded to your new number.
To transfer your number to Mangomint, open the Settings app and go to Business Setup > Phone Numbers.
Select Port my phone number from the "..." menu.
You will need certain information about the number you are transferring, including your current carrier, a recent billing statement, etc.
Once you’ve submitted your information, you will be contacted with any next steps.
You can continue using your current number in Mangomint until the transfer is complete.
Once the transfer is complete, your number will be visible in the Settings app under Business Setup > Phone Numbers.
Link copiedUpdating voicemail settingsLink copied
To update voicemail settings, open the Settings app and go to Business Setup > Phone Numbers > Manage settings.
Link copiedStraight to VoicemailLink copied
When enabled, all phone calls will go straight to voicemail. For example, this can be enabled during times when the business is closed.
Link copiedVoicemail GreetingLink copied
Your account includes a default voicemail greeting. You can record a custom voicemail greeting as needed.
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